Terms & Conditions
School Travel Pass prices and methods of payment are stated on the website. Payments not received by the due date may result in the School Travel Pass being withheld and/or payment options being withdrawn. Any payments not up to date will result in the driver allowing travel on the day but we will suspend use of the pass/ticket and advise that a Parent/Guardian must contact our office to ensure payment is made and eligibility to travel restored.
Regardless of the payment option chosen you shall immediately become liable to Fleckers for the cost of the School Travel Pass for the full academic year, as soon as an application is submitted for your child. In the event of unforeseeable economic issues such as inflation and fuel costs which affects the costs to run this service by a substantial margin, then these costs may be passed onto the service price. We will communicate clearly in this situation. We also advise that the instalments must be kept up to date otherwise we will ask for full payment for the remainder of the academic year.
School transport charges are calculated on an academic year basis and there will be no refund for days when transport is not used, ie sickness/holidays/exam leave, or for any unforeseen circumstances that prevent us from operating our normal services. This includes (but is not limited to) inclement weather/Bus breakdowns or late running/school closures or early finishes or events out of our control.
Cancellations
We will consider each case individually, based on evidence provided. But please note that the service is non refundable and only at our discretion.
In extreme situations such as COVID-19 lockdown, if deemed appropriate by the Government, any monies held by the Company would be frozen until such a time that the Company has the required information to respond to the situation. If the circumstances were to last for more than 30 days any monies owed thereafter would be refunded at the end of the term or transferred to the following academic year, if appropriate.
GDPR
Data can only be kept for as long as the purpose for which it was collected and to satisfy any legal regulatory or accounting requirements.
By providing your personal information to us you are giving us permission to record and retain it and to contact you by telephone/text/email in relation to the School Travel Pass and/ or your payments. We will never pass on your information to Third Parties for marketing purposes but may disclose information to your Parent/Guardian, School, Police or other Authorities as deemed appropriate. Please advise us of any changes to your name, address, email, telephone number and bank account (if affecting payments).
Bus Passes
You will be issued with a physical version of your pass free of charge, replacements are available at a cost of £10, when lost or stolen, this must be reported as soon as possible. These will either be posted to the parent or guardian of the student prior to the term commencement, or handed directly to the student at the start of term. Your child must have a valid Bus Pass for your journey and be ready to show the driver promptly on boarding.
Bus Passes are not transferable and using another person’s Pass is classed as a breach of these terms and we reserve the right to request for another proof of identity to verify correct use of the bus pass.
We reserve the right to refuse travel without a valid Bus Pass and may report to your School or Parent/Guardian.
As the person responsible for the child travelling on Our School Transport, by submitting an application and arranging payment for said travel you are accepting responsibility for ensuring that the child is fully aware of their responsibilities relating to our Terms and Conditions and are accepting responsibility for any damage caused/actions taken by your Child.
Pickups and Drop-offs
The Bus will stop to pick-up and drop-off only at the places specified on the running order for that contract and it is not possible to stop at any other point requested by individuals. Ensure that all passengers arrive at their bus stop 5 minutes before the scheduled departure time. The pick-up/drop-off locations, times and order are all subject to changes throughout the academic year and will be kept up to date on the website.
Lost Property
We accept no responsibility for articles of lost property left on the School Bus. In the event of items being left on the Bus please contact our office and we will endeavour to locate it for you. We will come back to you only if the item is found. It is your responsibility to arrange a collection of recovered items.
Any unclaimed items will be disposed of after one month.
Weather
In bad weather it may be possible that we have to alter our routes to more easily accessible routes and it may not be possible to serve all Bus Stops if some roads are deemed unsafe/inaccessible. Schools may decide to close due to snow/floods/other reasons, in which case no refund will be given for days not travelled – please check your Schools website for such information in the event of extreme weather conditions.
Reserved Right
We reserve the right to withdraw travel for any pupil found to be in breach of these terms with no refund being given.